All of the Massagers we sell are backed by a 5 year manufacturers warranty however Smart Massage now offers its customers the option of purchasing an extended lifetime warranty coverage within 30 days from the Purchase date. This coverage costs an aditional $49.99 and can be purchased on either our website or at one of our retail locations.
Warranty does not cover damage caused by misuse, abuse, accident or attachment of any unauthorized accessory, alteration to the product or any other conditions that are beyond the control of Smart Massage.
The warranty is only effective if the product is purchased in the USA,Canada, Germany,Poland, and Sweden.
Warranty is not valid in the U.K.
Please fill out our product registration within 30 days of purchase. You must include product serial number to registration form.If your product is missing the serial number please insert 086510840
Smart Massage requires that our customers present a receipt in order to take advantage of our life time warranty service.Please make sure you keep your reciept in a safe plac
Smart Massage will not provide the life time warranty service without the above mentioned. Please enclose your receipt with the vendor name and final purchase price to our warranty department.
reserves the right to discard any defective Smart Massager
unit after 60 days from the date we receive the defective unit from the buyer if the buyer does not provide the documents requested by the service department.
To process warranty claims the Smart Massage Warranty
service department requires the following:
1. Consumer needs to send the original receipts with the retailers name and date of purchase.
2. All of the items need to be returned in the original box and packaging. Smart Massage
will not honor the warranty if any of the items are found to not be original.
3. Include a check or money order in the amount of $19.99 made out to CM Creative LLC
to cover the return shipping costs.
Because of our success, it has come to our attention that there exist unauthorized online sellers of our products. We cannot verify the authenticity of products sold by any unauthorized online sellers and as such, these sellers may be distributing counterfeit products claiming to be authentic products. Products may also be diverted products that are damaged, expired, tampered-with, and/or unsafe. Diverted products may even be counterfeit, that could adversely affect your health. Our first priority is the safety of our consumers and the use of an unauthorized product purchased from an unauthorized seller may be unsafe.
warranty will not be valid for a product purchased from an unauthorized seller.
We highly recommend that any online buyer be sure that he is in fact purchasing from an authorized online seller. Tell your family members and friends about the dangers and disadvantages of buying diverted, counterfeit and unauthorized products.
If you are unsure and would like to verify an online seller please contact us by e-mail through our contact us page.
ON-LINE UNAUTHORIZED DEALER \ SELLERS WE KNOW OF:
AMAZON- “MARY MCGRAW”
AMAZON - COCOH
AMAZON - PRO SALON BEAUTY
AMAZON - AIMELOVE